What is your payment method?

We facilitate booking payments on our platform via Stripe and PayPal, both third-party payment processors. We do not hold any funds or personal financial details.

Payments are sent directly to the practitioner's nominated bank account when a booking is confirmed, minus the deduction of processing fees and if applicable, SoulAdvisor's commission.

Stripe costs

Processing fees are based on the following: 

  • Domestic Charges - 1.75% + $0.30
  • International Charges - 2.9% + $0.30

This will be applied once a payment has been made and cannot be refunded.

You may wish to consider adjusting your pricing to allow for these additional fees. For more visit: www.stripe.com/au/pricing

Stripe payment terms

As outlined on the Stripe website, when you start with Stripe, you won’t receive your first payout until 7–14 days after receiving your first successful payment. The first payout usually takes a little longer to establish the Stripe account. Processing subsequent payouts then happens according to your account’s payout schedule (approx. 2-4 working days).

Setting up a Stripe account

  • If you already have a Stripe account, you can simply link it to your profile.
  • If you do not have a Stripe account, you can create one in a few easy steps as prompted in your dashboard.

PayPal Integration

We also support PayPal integration for seamless payment processing. To connect your PayPal account, please refer to this article. Please note that PayPal's terms and conditions will apply to transactions processed through their platform.

General Payment Terms

The payment methods you choose may be subject to additional terms and conditions imposed by Stripe and PayPal. By making a payment through these third-party payment processors, you accept their applicable terms and conditions.

Contact us at [email protected] if you need further assistance.

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