Online Safety on SoulAdvisor: How We Help You Make Informed Choices
At SoulAdvisor, the safety and well-being of our Explorer and Practitioner community, ensuring all uphold our Community Standards, is a top priority.
Because we operate across diverse cultures, jurisdictions, and legal systems globally, we recognise that there are significant differences in the way practitioner qualifications, insurances, and legal checks are handled. Many of our practitioners work online and are governed by their country’s professional standards, which may vary from your own.
Rather than implementing uniform background checks—which can be limited in scope across borders—we provide a robust framework that empowers you to make informed and confident choices when selecting a practitioner.
Here’s how to stay safe and supported while using our platform:
Choose Verified Practitioners
Practitioners with a green tick next to their name have completed SoulAdvisor’s identity verification and qualification process, ensuring they meet our high standards for professionalism and ethics. Find out more here.
Look for Insurance Details
Seeing the “Insurance” icon on a practitioner’s listing indicates that their practice is covered by third-party liability insurance, adding an extra layer of security to your therapeutic relationship.
Working With Children Checks
If you’re seeking a therapist for your child, look for a Working With Children Check displayed at the top of their practitioner profile. If it’s not listed, you can also ask them directly before proceeding.
Book Through the SoulAdvisor System
When choosing a service, we encourage you to book directly through the SoulAdvisor platform. Practitioners may offer one of three booking options.
Services booked directly through us are securely processed via Stripe, our trusted third-party payment processor, offering greater protection than off-platform arrangements. Here is a little more about the distinctions.
Read Practitioner Reviews
Client reviews can give you meaningful insight into a practitioner’s style and impact. Reviews—if available—are located at the bottom of each practitioner’s profile page.
Keep Conversations On-Site
SoulAdvisor requires that all users—both practitioners and Explorers—create a verified profile, including phone number and email. Our direct messaging system allows you to communicate securely within the platform, helping ensure accountability and privacy.
Use Discovery Calls
Most of our practitioners offer a free 15-minute Discovery Call. This is a safe and helpful way to explore compatibility before committing to a session. There are many advantages to starting your journey with a practitioner in this way, which you can read about here. You are the best judge of whether or not you feel comfortable enough with a practitioner to continue developing a therapeutic relationship with them. This safe, free call service assists you in making the right choice of practitioner for your needs.
Report Issues or Block a User
If you ever feel unsafe or uncomfortable during your interactions, please use our Reporting Functionality. You can also block another user privately, preventing further communication—they won’t be notified.
Why We Don’t Rely on Background Checks
Rather than depending on background checks—which can be inconsistent, limited or even unavailable across borders—we have chosen a more proactive, transparent approach.
Here’s why:
- Legal, linguistic, and jurisdictional differences between countries
- Dependence on users submitting accurate identity information
- Infrequency and inconsistency of checks across regions
- Unreliable data regarding a person’s current status
- Many countries lack standardised or centralised background databases
- Individuals with malicious intent can find ways around formal systems
We’ve designed our safety features to give you more reliable, real-time tools for protecting your well-being, especially in a global, cross-cultural wellness community like SoulAdvisor.
In Summary
SoulAdvisor is committed to fostering a respectful, safe, and healing environment for all. By using the tools we’ve provided—verification, reviews, insurance indicators, secure communication, and Discovery Calls—you take an empowered role in your own wellbeing journey.
Together, we’re building a trusted, global community dedicated to holistic health and mutual respect.