Protecting Yourself from Scams and Staying Safe on SoulAdvisor

At SoulAdvisor, your safety and security are our main priorities. We are dedicated to providing a secure and trustworthy platform for all our users. To help you stay safe online, it's important to be aware of potential security risks and how to protect your information.

Beware of Impersonation Scams

There was a case in the past where a fraudulent website was impersonating SoulAdvisor. 

This fake site may appear identical to our official platform, but it is a scam designed to steal your personal and financial information.

For your safety, please ensure you are only logging in or entering any personal or payment information on the following official websites:

  • souladvisor.com
  • stripe.com and paypal.com (for secure payments)
  • zoom.com (for Zoom integration)

TIP: Always double-check the URL in your browser's address bar to confirm you are on one of these legitimate sites before entering any details.

Note:

  • SoulAdvisor does not hold your bank details directly. Your financial information is managed securely by Stripe, a leading global payment platform.
  • Do not take any action based on these suspicious messages. Your account remains active, and no immediate verification is required through such unsolicited requests.

What to Do if You Encounter a Suspicious Website or Message

  1. Close Suspicious Sites Immediately: If you land on a website that you suspect is fraudulent or not an official SoulAdvisor domain, close the browser tab right away. Do not interact with the site or enter any information.
  2. Never Share Sensitive Information: Be cautious of any unsolicited requests for personal information, login credentials, or payment details, especially if they ask you to verify your account or access your banking information through unofficial channels.
  3. Trust Your Instincts: If something feels off, it probably is. Always verify information through official SoulAdvisor communications or by checking our official website.

Features to Help You Stay Safe

SoulAdvisor is all about maintaining a safe environment. We have provided some useful features to help you manage your experience on the platform:

  • Blocking a User: If you receive unwanted messages or interactions from another user, you can block them. Blocking prevents them from viewing your profile, booking your services, or sending you messages. Learn more in detail here.
  • Report a User:  If you encounter any behaviour that violates our Community Standards or Terms & Conditions, such as spam, harassment, or suspicious activity, you can report it. Once reported, our team will be alerted, and we will further investigate the issue. Learn more here. 

SoulAdvisor is committed to maintaining the highest standards of security and trust for our community. We will continue to provide updates and clear instructions if any legitimate action is ever needed from your end.

Thank you for your understanding and cooperation in helping us keep SoulAdvisor a safe and positive space for everyone.

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