How do I use live chat?
If you have received a booking request or reservation from a client, you are able to connect with them over live chat.
When you log in to your practitioner dashboard, you will be able to access these in the "My messages" menu.
You might like to use this to say hello, ask a question before your appointment, or provide more information.
Clients will also be able to initiate a live chat with you. You will receive a notification via email and text message when there is a new live chat message.
Chat is in real-time, so you and your client can see the messages instantly.
Currently, we only support one-on-one message chatting (so no group chatting or sharing of images, documents or voice messages).
The chat feature does not permit the exchange of contact details such as phone numbers, emails or websites. This is to encourage bookings to remain on the platform.
Any contact details or zoom links put into the chat will be filtered out with the message "contacts or links are hidden by SoulAdvisor". The only link that can be used in the chat is one to your SoulAdvisor profile (to direct the client to make a booking with you on the agreed day and time).
Please note that the chat feature is monitored by the SoulAdvisor team. If there are issues that are better discussed over the phone or zoom (such as detailed personal or medical issues), you can ask SoulAdvisor (via [email protected]) to add a FREE 15 min discovery call option to your profile and direct the client to book this session.
Once a reservation request or booking is made, clients will be provided with your contact details and you will receive theirs. This will enable you to send any pre-session questionnaires or post-session support information.
Our booking revenue is how we can remain sustainable and continue to assist our industry and practitioners. Under our Platform Guidelines and our Community Standards, practitioners must ensure communication, appointments and ongoing dealings are completed within the platform and do not move relationships offline.
This new feature has been automatically applied to all SoulAdvisor profiles, so you do not need to do anything to set it up.
If you have any concerns about an interaction over live chat, you are able to report a user for SoulAdvisor to investigate.