Why can't I send my contact details or links in Chat?

The chat feature does not permit the exchange of contact details such as phone numbers, emails or websites. This is to encourage bookings to remain on the platform. 

Any contact details put into the chat will be filtered out with the message "contacts or links are hidden by SoulAdvisor". The only link that can be used in the chat is one to your SoulAdvisor profile (to direct the client to make a booking with you on the agreed day and time).

Once a reservation request or booking is made, clients will be provided with your contact and address details and you will receive theirs. This will enable you to send any pre-session questionnaires or post-session support material. 

Our booking revenue is how we can remain sustainable and continue to assist our industry and practitioners. Under our Platform Guidelines and our Community Standards, practitioners must ensure communication, appointments and ongoing dealings are completed within the platform and do not move relationships offline.