How does the review process work, and do I have a right of reply?
At SoulAdvisor, building trust is at the core of our brand. Once a profile is approved via our Practitioner Qualification Process, the building of the profile continues as client reviews and ratings are incorporated.
To ensure our practitioners adhere to professional conduct and provide ongoing quality care, each client is invited to provide a review after every interaction with a SoulAdvisor practitioner i.e. a discovery call, treatment or service offering.
The review process is open to both client and practitioner input on any service provided and is a great way to receive acknowledgement and to build your own professional brand.
After each review is received, a practitioner is notified and given an opportunity to respond. This could be to express gratitude to the client who has taken the time to give feeback, or to address concerns on the experience received. Both are equally important to be done professionally as a review, and corresponding response is a great way to build engagement with both your clients, and potential clients.
As outlined in our Review Policy, all reviews and star ratings may cover various aspects of a practitioner session i.e. quality of care, quality of service, communication and level of professionalism. They do not relate to any clinical aspects (e.g. symptoms, diagnosis or treatment, or outcome), nor are testimonials as defined by Health Practitioner Regulation National Law in Australia.
SoulAdvisor reserves the right to not post a review that does not meet the criteria set out in the review policy or uphold our community standards.
If a practitioner's review feedback (and rating) falls below a certain level or does not meet our community standards, SoulAdvisor will take steps to fully understand and address concerns. This may include removal of a practitioner from our Global Collective however, it could also be deemed to be an opportunity for professional development, or business process improvement.